NAHB - Builders Books 2010 - (Page 9) C A T A L O G 2010 C USTOMER S ERVICE Beyond Warranty: Building Your Referral Business Carol Smith sale Customer Service for Home Builders Carol Smith Carol Smith sale Homeowner Manual: A Template for Home Builders, Second Edition Create your own company homeowner manual that explains your contract documents, policies, procedures, and philosophy. By using the text included on the disk and following the guidelines in the text, you provide your customers with an organized, professional, and easy-to-understand manual. Covers purchasing, financing, selections, construction, orientation, closing, maintenance, and warranties. Recommended reading for CGB and GMB. From BuilderBooks, 2001, 225 pp / Soft-cover with disk Item 00097 ISBN 0-86718-517-1 ISBN 978-0-86718-517-1 Regularly Sale Price Member Sale Price $49.95 $22.95 $19.95 Whether your goal is to establish first-class warranty service or to go beyond warranty service with maintenance menus, educational programs, and social events, Beyond Warranty: Building Your Referral Business will teach you how to: • align buyer’s expectations with the service they receive • create a limited warranty document • develop and use warranty and maintenance guidelines effectively • structure warranty service procedures especially for your market • create an efficient repair process • make service a positive experience for homeowners The accompanying CD includes checklists, forms, sample letters, and other documents that will start you on your way. From BuilderBooks, 2008, 253 pp/Soft-cover with CD Item 00252 ISBN 0-86718-632-1 ISBN 978-0-86718-632-1 Retail Member $44.95 $39.95 A successful customer service program helps you close sales and get referrals. With its forms, checklists, documents, and resource guide, this book provides the tools you need to give your customer service program new life. Start managing customers’ experiences instead of just reacting to issues that customers raise. Recommended reading for CGB, CGR, and CGA. From BuilderBooks, 2003, 116 pp / Soft-cover Item 00204 ISBN 0-86718-562-7 ISBN 978-0-86718-562-1 Regularly Sale Price Member Sale Price $43.95 $29.95 $27.95 Building Your Home: An Insider’s Guide, Second Edition Carol Smith Form Builder: Customer Service Simplify your home building or remodeling business by having all of the customer service forms you need on one CD: office forms, contracts, design selections, work orders and change orders, presettlement forms, warranty service forms, and customer feedback forms. Nearly 150 of the most commonly used customer service forms to help you create and run a successful customer service program. Recommended for CGB and CGR. From BuilderBooks, 2004 / CD Item 00202 ISBN 0-86718-590-2 ISBN 978-0-86718-590-4 Retail Member $29.95 $26.95 The House that Service Built Nancy Bandy Provides home buyers with first-hand, up-to-date information about what to expect, who’s responsible for what tasks, the questions they need to ask, and the opportunities and options available at each stage of the building process. Smith shares her expertise to help you provide the utmost in customer satisfaction. Help educate your customers about the home building process by providing them with a copy of Building Your Home. From BuilderBooks, 2005, 177 pp / Soft-cover Item 00221 ISBN 0-86718-604-6 ISBN 978-0-86718-604-8 Retail Member $16.95 $14.95 It costs up to 20 times as much money to develop new clients as it does to provide the good customer service that guarantees repeat customers and great referrals. Make your business stand out by creating a service-oriented culture that actively addresses your customers’ needs. Use customer research, service standards, and customer expectations to enhance your profits. From BuilderBooks, 2004, 148 pp / Soft-cover Item 00184 ISBN 0-86718-559-7 ISBN 978-0-86718-559-1 Retail Member $30.00 $27.00 1.800.223.2665 CUSTOMER SERVICE | http://store.builderbooks.com/cgi-bin/builderbooks/844?id=XXRtTkXm&mv_pc=662 http://store.builderbooks.com/cgi-bin/builderbooks/453?id=XXRtTkXm&mv_pc=685 http://store.builderbooks.com/cgi-bin/builderbooks/113?id=XXRtTkXm&mv_pc=691 http://store.builderbooks.com/cgi-bin/builderbooks/844?id=XXRtTkXm&mv_pc=662 http://store.builderbooks.com/cgi-bin/builderbooks/844?id=XXRtTkXm&mv_pc=662 http://store.builderbooks.com/cgi-bin/builderbooks/844?id=XXRtTkXm&mv_pc=662 http://store.builderbooks.com/cgi-bin/builderbooks/453?id=XXRtTkXm&mv_pc=685 http://store.builderbooks.com/cgi-bin/builderbooks/113?id=XXRtTkXm&mv_pc=691 http://store.builderbooks.com/cgi-bin/builderbooks/453?id=XXRtTkXm&mv_pc=685 http://store.builderbooks.com/cgi-bin/builderbooks/113?id=XXRtTkXm&mv_pc=691 http://store.builderbooks.com/cgi-bin/builderbooks/629?id=XXRtTkXm&mv_pc=676 http://store.builderbooks.com/cgi-bin/builderbooks/480?id=XXRtTkXm&mv_pc=688 http://store.builderbooks.com/cgi-bin/builderbooks/489?id=XXRtTkXm&mv_pc=694 http://store.builderbooks.com/cgi-bin/builderbooks/489?id=XXRtTkXm&mv_pc=694 http://store.builderbooks.com/cgi-bin/builderbooks/629?id=XXRtTkXm&mv_pc=676 http://store.builderbooks.com/cgi-bin/builderbooks/489?id=XXRtTkXm&mv_pc=694 http://store.builderbooks.com/cgi-bin/builderbooks/629?id=XXRtTkXm&mv_pc=676 http://store.builderbooks.com/cgi-bin/builderbooks/489?id=XXRtTkXm&mv_pc=694 http://store.builderbooks.com/cgi-bin/builderbooks/629?id=XXRtTkXm&mv_pc=676 http://store.builderbooks.com/cgi-bin/builderbooks/480?id=XXRtTkXm&mv_pc=688 http://store.builderbooks.com/cgi-bin/builderbooks/489?id=XXRtTkXm&mv_pc=694 http://store.builderbooks.com/cgi-bin/builderbooks/480?id=XXRtTkXm&mv_pc=688 Table of Contents Feed for the Digital Edition of NAHB - Builders Books 2010 NAHB - Builders Books 2010 NAHB - Builders Books 2010 - (Page cover1) NAHB - Builders Books 2010 - (Page cover2) NAHB - Builders Books 2010 - (Page 1) NAHB - Builders Books 2010 - (Page 2) NAHB - Builders Books 2010 - (Page 3) NAHB - Builders Books 2010 - (Page 4) NAHB - Builders Books 2010 - (Page 5) NAHB - Builders Books 2010 - (Page 6) NAHB - Builders Books 2010 - (Page 7) NAHB - Builders Books 2010 - (Page 8) NAHB - Builders Books 2010 - (Page 9) NAHB - Builders Books 2010 - (Page 10) NAHB - Builders Books 2010 - (Page 11) NAHB - Builders Books 2010 - (Page 12) NAHB - Builders Books 2010 - (Page 13) NAHB - Builders Books 2010 - (Page 14) NAHB - Builders Books 2010 - (Page 15) NAHB - Builders Books 2010 - (Page 16) NAHB - Builders Books 2010 - (Page 17) NAHB - Builders Books 2010 - (Page 18) NAHB - Builders Books 2010 - (Page 19) NAHB - Builders Books 2010 - (Page 20) NAHB - Builders Books 2010 - (Page 21) NAHB - Builders Books 2010 - (Page 22) NAHB - Builders Books 2010 - (Page 23) NAHB - Builders Books 2010 - (Page 24) NAHB - Builders Books 2010 - (Page 25) NAHB - Builders Books 2010 - (Page 26) NAHB - Builders Books 2010 - (Page 27) NAHB - Builders Books 2010 - (Page 28) NAHB - Builders Books 2010 - (Page 29) NAHB - Builders Books 2010 - (Page 30) http://www.nxtbookMEDIA.com
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